Text Message Pickup Reminders
This topic is intended for Independent pharmacies only and is not applicable to Rexall pharmacies.
Once a prescription has been processed through the different Workflow queues set up at your pharmacy and is ready of pickup, a notification can be sent via text message to notify the patient that their prescription is ready for pickup. Depending on your pharmacy's setup, this notification can be sent automatically or manually. The method by which these notifications are sent is configured in the Patient Folder.
There are some prescriptions which cannot have a pickup notification sent, either automatically or manually. To review these exceptions, select the dropdown below.
Exceptions to Pickup Notifications
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Delivery prescriptions
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Prescriptions for drugs or mixtures that have the Notifications flag turned OFF
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Non-Retail prescriptions (i.e., prescriptions filled for patients in a Non-Retail group)
This section contains the following topics: